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Volunteer Income Tax Assistance

Free, quality tax preparation from our local network of IRS-certified preparers for individuals and families earning up to $79,000 annually.

The deadline to file taxes is April 15, 2024 – but we recommend an early start. This can help ensure you receive your refund in a timely fashion, or help you prepare in case you owe money. Payments can be scheduled for any date up to the filing deadline, so early preparation does not have to mean early payment.

Taxpayers

Choose the Option that Works Best for You

DIY Self Prep Software

 Do your taxes for free, on your own or with volunteer assistance at one of our DIY workshops.

Access to tax preparation software for individuals who wish to complete their taxes themselves. Assistance is available via request to our online help desk, with responses provided within three business days. If you try this option, but choose not to complete the process, you are free to switch to another option. Please note that tax returns completed with income above the $79,000 limit cannot be filed and will be automatically locked by the software. Updated link available now! NOTE: If you experience any issues accessing the DIY software request form, please submit a ticket via the link at the bottom of this page.

GetYourRefund

Virtual return preparation, typically completed in about 2 weeks, depending on complexity and volunteer capacity.

Connect with our local network of IRS-certified VITA Volunteers virtually via GetYourRefund (GYR). The ability to connect with us via text or email, and photos of your documents are all you need to get started and you’ll be able to complete the entire VITA process from the comfort of your home, including signing and receiving a copy of your final return. We will accept returns with income up to $79,000, please disregard any other income limit you may see on the GetYourRefund website. Need help completing the intake and document upload process? See our in-person VITA site information below, select locations are offering volunteer-assisted intake via our GYR Kiosk service. *You must have a valid phone number and email address to use GetYourRefund. Please contact us at the link below if you have any questions or concerns.*

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Get Your Refund Kiosk

Bring your required identification and tax documents (see Program Limitations & Requirements) for a ~30-minute intake interview where an Intake Specialist will help you to answer questions about your tax situation and securely upload pictures of your documents to GetYourRefund, where you’ll complete the rest of the VITA process virtually. This process typically takes 2 weeks to complete.

Only offered at select locations, see VITA site information below.

 

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In-Person Assistance

In-Person Sites Open Now!

*If filing a joint return, both spouses must be present. See specific site information below to schedule an appointment or for walk-in only site schedules. You must arrive AT LEAST 30 minutes prior to site closing to be served. All site schedules are subject to changes or cancellations throughout the tax season. Please check back often for the most up-to-date information.

You must provide ALL required documents to be seen, click here to view VITA Program Limitations & Requirements.

In-Person VITA Sites

VITA Site Map

Click on the site in the map for information on where to go and how to sign up for an appointment.

 

VITA Site Lists

Click on the buttons below to access a PDF list of all available sites including times and contact information:

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Information You Must Provide

Required

  1. Both Spouses, if filing jointly, must be present
  2. Picture ID for taxpayer (& spouse, if filing jointly)
  3. Social Security Card for each person listed on the return
  4. Proof of income, like W2s and 1099s, and documentation of expenses if self-employed
  5. Documentation of expenses related to higher education (1098-T, student activity report, etc.)
  6.  If filing for the AZ Property Tax Credit, and a renter: AZ Form 201, completed by landlord
  7. Form 1099-MISC if you received the AZ Families Tax Rebate in 2023. Click here for more information.

Recommended

  1. Account and routing numbers for direct deposit of refunds
  2. Prior year tax return(s)
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Please Note:
  •  All return preparation is performed by our local network of IRS-certified Volunteers.
  • All site schedules subject to changes or cancellations throughout tax season. Check back often for the most up to date information.
  • The deadline to file taxes is April 15, 2024 – but we recommend an early start. This can help ensure you receive your refund in a timely fashion, or help you prepare in case you owe money.
  • Note that payments to the IRS can be scheduled for any date up to the filing deadline, so early preparation does not have to mean early payment.
  • For a sign-language interpreter, please call: 520-445-8484

Additional VITA Services

United Way of Tucson Mobile VITA Schedule:

Do none of the above options work for you? Join us at one of our many Mobile VITA pop-up events, taking place across Tucson this coming tax season. Read the GYR Kiosk section above for more information on what to expect when attending one of the following sessions. Most sessions are walk-in only, you must arrive AT LEAST 30 minutes prior to closing to be served.

Joel D. Valdez Main Library
  • 101 N Stone Ave
  • Tuesday, February 13th | 10am – 3pm
  • Wednesday, February 14th | 12pm – 5pm
  • Thursday, February 15th | 10am – 3pm
PCOA - CareGiver Training Institute
  • 710 S. Kolb Rd. Ste. 4, Tucson, AZ 85710
  • Tuesday, February 27th | 11am – 2pm
  • Wednesday, February 28th | 2pm – 5pm
  • Thursday, February 29th | 11am – 2pm
PCOA - Main Location
  • 600 S. Country Club Rd. Tucson, AZ 85714
  • Tuesday, March 5th | 2pm – 5pm
  • Wednesday, March 6th | 11am – 2pm
  • Thursday, March 7th | 11am – 2pm
UHC MedicareStore
  • 4811 E. Grant Rd. #119, Tucson, AZ 85712
  • Thursday, February 8th | 9am – 1pm
  • Monday, February 12th | 9am – 1pm
  • Thursday, February 22nd | 9am – 1pm
  • Monday, March 11th | 9am – 1pm
  • Thursday, March 21st | 9am – 1pm
  • Tuesday, March 26th | 9am – 1pm
  • Tuesday, April 2nd | 9am – 1pm
  • Please contact UHC MedicareStore at 520-325-9407 or tucsonmedicarestore@uhc.com to schedule an appointment.

Pima County DIY Workshop Schedule:

In partnership with the Pima County Workforce Development department, United Way of Tucson’s VITA program will once again be hosting several DIY Workshops this coming tax season. At these workshops, you’ll be able to access our FREE, DIY tax prep software and prepare your own return, with assistance from VITA staff and volunteers. An RSVP link will be made available for each session as the date approaches, please check back often to claim your seat at an upcoming workshop!

Pima County DIY Tax Classes List

Active-duty military?

Please contact Davis Monthan Air Force Base VITA at: (520) 228-3489

Questions?

Please submit a ticket using our Support Portal. We will respond electronically or with a call, as appropriate, within three business days. Alternatively, you can leave a voicemail by calling (520) 333-5810.

2024

Sponsors and Information

Volunteer with VITA

“This program helps low-income community members and that appealed to my wife and me, so we decided to volunteer.”