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In-Person VITA Sites


Documents You Must Provide

Information You Must Provide


  1. Both Spouses, if filing jointly, must be present
  2. Picture ID for taxpayer (& spouse, if filing jointly)
  3. Social Security Card for each person listed on the return
  4. Proof of income, like W2s and 1099s
  5. Documentation of expenses
  6. If anyone in the household is insured through the marketplace, Form 1095-A & dependent's proof of income
  7.  If filing for the AZ Property Tax Credit, and a renter: AZ Form 201, completed by landlord


  1. Accounts and routing numbers for direct deposit of refunds
  2. Prior year tax return
Please Note:
  •  All return preparation is performed by our local network of IRS-certified Volunteers.
  • All site schedules subject to changes or cancellations throughout tax season. Check back to the website often for the most up to date info.
  • The deadline to file taxes is April 18, 2023 - but we recommend an early start. This can help ensure you receive your refund in a timely fashion, or help you prepare in case you owe money.
  • Note that payments to the IRS can be scheduled for any date up to the filing deadline, so early preparation does not have to mean early payment.
  • Taxpayers who are required to file state returns for any state other than Arizona should use the link above. This will allow partner VITA programs in other states to assist with non-AZ state returns and ensure they are completed accurately.
  • For a sign-language interpreter, call: 520-445-8484

Pima County Valet VITA Tax Sites and Classes

Pima County mobile Valet Drop Off VITA Sites & Dates

January 31st to March 30th

Kino Service Center

  • 2797 E. Ajo Way
  • Thursdays: 10am - 4pm
  • *Walk-ins ONLY on a first-come first-served basis

Valet VITA lets you, the taxpayer, drop off your documents to a certified IRS Tax Preparer who will scan and upload and prepare your tax documents. In one to two weeks, you can pick up your return or have it securely emailed to you for filing.

Walk-ins only on a first-come, first-served basis.

Please ensure you have all required documents shown below or you cannot be assisted.

Pima County DIY Tax Classes

Learn how to prepare your tax return with help from experienced VITA volunteers and United Way of Tucson staff.

  • February 9th, March 2nd, March 15th
  • 5:30pm - 7:30pm
  • Kino Service Center, 2797 E. Ajo Way

Bring all necessary documentation listed below so you can complete your return during the class

Sign up for Classes HERE


Additional Options


Connect with our VITA tax preparers online.

The portal will open the first week of February 2022 for tax season. An internet connection, email address, and images of your necessary documents are all you will need to get started at that point.

DIY Self Prep Software

Do your taxes for free, yourself.

Online services exist for individuals who feel confident completing their taxes without assistance.

Commonly Asked Questions

What do I need to bring to have my taxes done at a VITA site?


  • Both spouses, if filing jointly
  • Picture ID for taxpayer (and spouse, if filing jointly)
  • Social security card (or acceptable alternative - see below) for each person listed on the return
  • Proof of income, like W2s and 1099s
  • Documentation of expenses
  • If anyone in the household is insured through the Marketplace, Form 1095-A and dependents' proof of income


  • Account and routing numbers for direct deposit of refunds
  • Prior year tax return

Acceptable Alternatives for Social Security Card:

  • Photocopy or photograph of Social Security card
  • ITIN letter
  • Social Security Benefit Statement (Form 1099-SSA)
  • Military ID with Social Security number
  • Any document issued by the Social Security Administration with Social Security number - last four digits must be visible
  • A print-out from mySocialSecurity with the last four digits of your Social Security number visible

Please note: Per IRS regulations, a return cannot be prepared without the required documents. Prior year tax returns do NOT satisfy document requirements. 

How is using VITA different than going to a paid preparer?

There are many ways in which VITA differs from paid preparation. We invite you to try VITA and see for yourself! 

  • VITA tax preparation is completely free and saves filers an average of $250 per return. 
  • VITA tax preparers have completed extensive training and are IRS certified - this certification is not required for paid preparers in the state of Arizona.
  • Each completed return undergoes a separate review process to ensure quality and accuracy.
  • VITA never offers predatory lending options, such as "instant refunds" or "refund anticipation loans."
  • VITA can connect filers to banking services for direct deposit of tax refunds, even for individuals in ChexSystems.
  • VITA can connect filers to savings programs, such as SaveYourRefund, to make the most of their refunds. 
  • VITA can connect filers to healthcare education and enrollment assistance from certified assisters, at no cost to the filer.

What types of returns can be prepared through VITA?

VITA can handle most returns, including those with self-employment and/or investment income. However, some returns are considered out-of-scope, per IRS regulations. Taxpayers with out-of-scope returns may still be eligible to use free do-it-yourself software.

Returns with any of the following cannot be prepared through VITA:

  • Income/loss from rental property
  • Active military pay
  • Moving expenses
  • Household employees
  • Farm income/loss
  • Credit from forms 4136, 2439, 8839 (adoption credit), 8801, 8885
  • Bankruptcy
  • Affordable Care Act: Parts IV (Shared Policy Allocation) and V (Alternative Calculation for Year of Marriage) of Form 8962
  • The following types of business returns:
    • Business expenses in excess of $25,000
    • Business showing a net loss
    • Employee taxes
    • Depreciation or amortization
    • Inventory at year-end
    • Business using accrual-based accounting
    • Business use of home expenses
    • Prior year disallowed passive activity loss

When should I file my taxes?

The IRS has extended the filing deadline to April 15th, 2022, but we don’t recommend waiting until the last minute. Filing sooner rather than later is a smart move for almost everyone, especially people missing a 1st or 2nd stimulus check and anyone with a major life change (marriage, divorce, death, had a child in 2020, etc.). Changes related to preparing returns with unemployment income and marketplace insurance are now live in tax software systems too, meaning that these returns can now be prepared accurately and without amendments. As of March 30th, the IRS has also announced their plan to send payments to people receiving federal benefits during the month of April.

How can people who are unhoused or currently experiencing homelessness receive their Economic Impact Payments?

In addition the resources and recommendations listed above, find additional information in this guide from our partners, Tucson Pima Collaboration to End Homelessness - Don't Miss Out: A Guide to 2021 Economic Impact Payments for People Experiencing Homelessness.

I filed my taxes but still haven’t received my federal refund.

Use the IRS Where’s My Refund? page to check the status of your federal refund. To check, you will need your social security number or ITIN, your filing status (ex. single, married filing jointly, etc.), and your exact refund amount – the amount of money that your tax preparer or tax software told you to expect.

What is the Recovery Rebate Credit?

Technically, the first two rounds of stimulus checks were advance payments of the Recovery Rebate Credit on your 2020 taxes. If you didn’t receive your payments yet, you can claim the credit on your taxes and receive it now. Learn more about the credit on the IRS 2020 Recovery Rebate Credit page

How can I protect myself from fraud?

Unfortunately, scams can be common during tax season - but preparing yourself to recognize them and take certain steps can reduce your risk. The website WalletHub compiled a helpful list of tips, starting with the two they deem most important: 1) File as early as possible every year, even if you don’t expect to owe any taxes or receive a refund; and 2) Take commonsense steps to safeguard your personal information, such as signing up for free 24/7 credit monitoring.

Read on for their other tips, such as ordering your tax transcript and improving your ability to recognize webpages that may not be secure or safe: Tax Scams & Tips for Avoiding Them.

Is tax help available year-round?

We recommend filing your return during the tax season to avoid penalties and late fees.

United Way is currently accepting appointments from February 1st until the 2022 tax deadline (April 19th). After the tax deadline, Pio Decimo Center can be contacted for additional assistance. 

Pio Decimo Center
848 S. 7th Ave
Tucson, AZ 85701
(520) 622-2801 ext. 7118

How can I get copies of my tax returns from previous years?

If you are looking for a past Federal return, you can also obtain prior year tax return transcripts on the IRS Get Transcript webpage. If you need a state return, you will need to contact your state’s Department of Revenue. In Arizona, the AZ DOR has a designated page for requesting copies of tax documents.

Where can I go to get more information about my tax situation?

Taxpayers with specific questions about their taxes can visit, or call or visit the local IRS or Arizona Department or Revenue offices. The Tucson IRS Office will take appointments to provide face-to-face services.

IRS - Tucson Office

300 W Congress, 85701

(520) 205-5008 - automated assistance

(844) 545-5640 - appointment scheduling

Monday - Friday 8:30AM - 4:30PM


Arizona Department of Revenue - Tucson Office

400 W Congress, 85701

8:00AM - 5:00PM